In order to consistently satisfy the expectations of our clients, we stress the compliance of a high quality-standard on our eCommerce-Platform as well as in the execution of orders and the proceeding of requests and complaints.
Principle 1: Business Method
Our clients are the foundation of our success. This is why we aim to provide our clients the best possible customer service and safety in purchase plus simple and individual solution approaches.
Principle 2: Up-To-Dateness
Our eCommerce-Platform and product range is constantly updated, our prices are checked several times a week. Our clients profit immediately from prompt change in prices and delivery status.
Principle 3: Order Processing
With the help of an own devising software and the handling of the complete logistics in our own office, we have the absolut control over a confident order processing. Our principle is about 3/4 automatization: We take full advantage of the benefits we get from automatized order processing. Nevertheless, every order is individually controlled by one of our employees!
Principle 4: Reaction to Complaints and Feedback
For complaints, suggestions and feedback, please contact our service team via eMail or phone on business days from 08:00 to 12:00 and from 13:30 to 16:30. Inquiry by phone are answered immediately, eMails are usually answered within one business day.